About Us
We are a community centre with facilities for almost every size and type of event: conferences, clubs, training, meetings and sport. The Centre is owned by the Isabella Community Association and managed by a dedicated committee of local users. The Association was formed in 1989 with the aim of improving the life of local inhabitants, advancing education and providing facilities for social welfare and leisure. For thirteen years youth clubs, playschemes and social evenings were held from a community flat and pavillion. The Community and Training Centre was opened in 2003 after a need was identified through local forums and consultations from 1999 onwards. Funding and support for the project came from a variety of sources - local, national and European. We encourage the community’s residents and Centre users to become involved in the running of the Centre as directors or to volunteer for some of the more practical tasks: gardening, admin and kitchen work, for example, which can be a useful and rewarding experience.
Mission Statement
To maintain a hub for the benefit of our local communities. To promote the benefit of the charity to the inhabitants within the vicinity of the Centre of Isabella and Cowpen Ward without distinction of sex, sexual orientation, race or political, religious or other opinions; by association together the said inhabitants and the local authorities, voluntary and other organisations in a common effort to advance education and to provide facilities in the interest of social welfare for recreation, leisure and occupation with the object of improving local life conditions.
Our Commitment to You
Policies
HEALTH AND SAFETY RISK ASSESSMENT
SECURITY & PRIVACY POLICY:
We respect and wish to protect the privacy of our staff, volunteers, members and service users. This document sets out the details of our privacy policy in relation to information collected. This document lets you know: -
- What information will be collected from you
- Who exactly collects that information
- How that information is used and by whom?
- What security measures are in place to protect this information
- Your rights in relation to this information
- How this policy may change and how we will notify you of any changes
- How to contact us if you have any queries about this policy.
RELEVANT LEGISLATION:
Our ‘systems’ are designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1998 (DPA)
EU General Data Protection Regulation 2018 (GDPR)
WHAT INFORMATION IS COLLECTED:
Information stored
- When making bookings or completing membership forms information is collected such as your name, address, telephone number and email address.
- Financial information, if you wish to make a payment via our website we will require your credit card details via our payment portal (Paypal). Your financial information is used solely for this purpose. No record of your financial information will be held on the site or otherwise by us following the processing of your payment. The credit card processing company does not use, share, retain or store this information for any purpose, other than to process your payment for the above purpose and/or issue a credit reversal. Over the phone payments can be made using the Sumup terminal and again no financial details are shared or retained and only used for the purpose of the transaction.
- CCTV is in operation for the main purposes of health and safety and to report any incidents. Footage is retained for no more than 30 days.
- Cookies and System Logging - A cookie is a file that is placed on your computer by another computer on the internet to enable that computer to know when you are using a particular web site. For example, if you had a cookie on your home PC, you may be greeted by your name when you log on to a particular web site. We do use cookies on our website Site.
WHO COLLECTS THE INFORMATION:
The information is collected by the Isabella Community Association Ltd. The personally identifiable information that is required to use our services is owned solely by us. We do not share, sell or rent your information to any other person, company or organisation in any way other than as disclosed in this document or as stated at the point where the information is collected.
HOW IS THE INFORMATION USED AND BY WHOM?:
The above information will be used by us for the following purposes only:
- To contact you in regards to your booking or enquiries made by you about our services
- To contact you if we experience any problems in processing a payment
- To let you know about youth club trips and to obtain consent
- CCTV footage is used for the main purposes of health and safety and to check, when required, of any incidents that have been reported.
- We do NOT use your information for any purposes not directly related to our services
WHAT SECURITY MEASURES DO WE HAVE IN PLACE TO PROTECT THIS INFORMATION:
To protect your privacy:
- All information held is only accessible by our employees and directors who genuinely need to have access to it in order to perform their job
- All information held by the Isabella Community Association Ltd is secure on our password protected systems, in locked storage facilities or the locked key coded office
- Our security procedures for storing and disclosing customer details conform with the UK and EU Data Protection Acts detailed above as to prevent unauthorised access to it
- If at any stage our website contained links to other websites we are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy statements and policies on each site to which you are asked to submit personal information
- DATA BREACHES - We will report any unlawful data breach of our ‘systems’ or the ‘systems’ of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
YOUR RIGHTS TO AMEND OR DELETE YOUR INFORMATION:
You have the right to have your personal data erased or amended if:
It is no longer necessary for the purpose which it was originally collected
- The only reason we have the data was due to your initial consent and you have now withdrawn your consent
- We are relying on ‘legitimate business interest’ as our basis for retaining your data, you object to the processing of your data, and there is no overriding legitimate interest for the company to continue
- We have processed the personal data unlawfully (i.e. in breach of the lawfulness requirement of the 1st principle);
- You have the legal right to ‘opt out’ and request that you are not contacted by us in future therefore removing our ‘legitimate business interest’ authority
However, if any of the data held is required to enable us to fulfil our legal obligations we would not be able to proceed with the request. Confirmation and reasons would be detailed in each specific case.
If you wish to change or request that any of your personal information is deleted from our records, please contact us in writing at the below address:
Attention of the Data Controller
Isabella Community Association Ltd
The Isabella Centre
Ogle Drive
Blyth
Northumberland
NE24 5JF
Once the request is received we will process without undue delay and reply with confirmation once complete, usually within 72 hours but within one month of receipt.
REQUESTING A COPY OF YOUR PERSONAL INFORMATION:
You may request a copy of any personal data about you held by the Isabella Community Association Ltd. There is no fee for this request.
The request must be in writing and must contain the following:
Your name
Postal address
Details of your request
If required we may need further information to help us locate the information which is the subject of your request, for example:
Email address
Telephone number
Please note that for legal reasons we need to be able to verify your identify before any information is released by us, to enable us to verify your identify we would need:
A photocopy of your passport or driving license
Your signature and the date of the request.
If you are applying on behalf of another person then signed authority from the individual is required.
Please send your request to:
Attention of the Data Controller
Isabella Community Association Ltd
The Isabella Centre
Ogle Drive
Blyth
Northumberland
NE24 5JF
POLICY CHANGE:
This privacy policy may change from time to time in line with legislation or industry developments. We will not as standard inform our customers of these changes. Instead, we recommend that you check occasionally for any policy changes. Any specific policy changes/updates are detailed below:
Updated in line with the EU General Data Protection Regulation 2018 (GDPR)
CONTACT US:
If you have any questions about this document or our procedures, please contact us in writing to:
Attention of the Data Controller
Isabella Community Association Ltd
The Isabella Centre
Ogle Drive
Blyth
Northumberland
NE24 5JF