About Us

Registered Charity 1119221

Company Number 5870104

We are a community centre with facilities for almost every size and type of event: conferences, clubs, training, meetings and sport. The Centre is owned by the Isabella Community Association and managed by a dedicated committee of local users. The Association was formed in 1989 with the aim of improving the life of local inhabitants, advancing education and providing facilities for social welfare and leisure. The Centre was opened in 2003. We encourage the community’s residents and Centre users to become involved in the running of the Centre as directors or to volunteer for some of the more practical tasks: gardening, admin and kitchen work, for example, which can be a useful and rewarding experience.

Aims of the Centre

Mission Statement

To maintain a hub for the benefit of our local communities. To promote the benefit of the charity to the inhabitants of Isabella Ward and the surrounding neighbourhood without distinction of sex, sexual orientation, race or political, religious or other opinions; by association together the said inhabitants and the local authorities, voluntary and other organisations in a common effort to advance education and to provide facilities in the interest of social welfare for recreation and leisure occupation with the object of improving local life conditions.

Our Commitment to You


 Equal Opportunities Policy:

1• Within the framework of existing legislation the Isabella Community Association is committed to eliminate discrimination in its own policies and practices and in those areas over which it has influence.

2• This policy cover the Association, its Committees, Staff, Volunteers and Customers

3• The intention of this policy is to ensure that all employees and customers both potential and actual are treated equally as individuals regardless of colour, race, nationality, ethnic or national origin, religion, political belief, social or economic class, marital or parental status, gender, sexual orientation, age or disability.

4• The Association will be responsible for implementing policy

5• This policy covers the work of the Association, its committees, policies management, employment practices, terms and conditions of service, marketing, membership of the Association and its committees and all dealings with customers.

6• This policy will be implemented through the adoption of detailed codes of practice (in employment, committees)

7• The policy will be monitored by the Association and each of its Committees. The Isabella Community Association is committed to making this policy work.

A full copy of the this policy is available upon request at the main office


Child Protection Policy

As a centre offering children’s activities we have a responsibility to the children who access the play provision and any other form of child care facility to protect them from potential harm and all forms of abuse, and to report allegations to the appropriate agency when necessary.

Definitions of abuse:

Physical Abuse:

Actual or likely physical injury to a child, or failure to prevent physical injury (or suffering) to a child, including hitting, hitting, shaking, throwing, burning, scalding, deliberate poisoning, suffocation and Munchausen’s syndrome by proxy.


The persistent or severe neglect of a child, or failure to protect a child from exposure to any kind of danger, including cold, starvation, or extreme failure to carry out important aspects of care.

Sexual abuse:

Actual or likely sexual exploitation of a child or adolescent. This may involve forcing or enticing a child to take part in sexual activities whether or not the child is aware of what is happening.

Emotional abuse:

Actual or likely severe or adverse effect on the emotional and behavioral development of a child caused by persistent or severe emotional ill treatment or rejection.

Responding to abuse or allegations of abuse:

Each of the individual community groups running activities for children in their community has a named person who is responsible for dealing with child protection issues including reporting allegations of abuse to the area child protection committee.

Appointment of workers and Volunteers:

As part of the recruitment process of workers and volunteers a police clearance check must be obtained before any appointment can be made A full copy of the this policy is available upon request at the main office.


Vulnerable Adults Policy:

This Policy defines the arrangements and procedures in place within the Organisation that ensures the protection of vulnerable adults from abuse. This Policy is designed to conform to the requirements of the Guidance Document “No Secrets” (Department of Health, 2000)


1.1 It is the Policy at the Isabella Centre to develop and implement procedures and strategies, which are designed to protect vulnerable adults from abuse. These strategies will:

1.1.1 Identify who is at risk;

1.1.2 Define what is meant by abuse, and identify the types of abuse that can occur;

1.1.3 Promote staff awareness of the common indicators associated with each type of abuse;

1.1.4 specify the procedures to be followed in the event of alleged or suspected abuse.

1.2 This Policy will be supported by specialised staff Training Programmes as an ongoing process, and will be linked to the following additional Policies within the Organisations documentation system, as relevant to individual circumstances:

1.2.1 Whistle-blowing

1.2.2 Disciplinary and Grievance Procedure


2.1 Definitions of abuse:

2.1.1 Abuse is a violation of an individual’s human and civil rights by any other person or persons. For vulnerable adults this will focus upon others who have influence over them.

2.1.2 These violations may be intentional or unintentional.

2.1.3 These violations may be a single act, or a repetition of acts over a period of time

2.2 Definitions of a Vulnerable Adult:

2.2.1 Someone who is, or may be in, need of community care services by reason of mental or other disability, age or illness and v/ho is, or may be unable to protect himself/herself from significant harm or exploitation.

2.2.2 This will apply to persons aged 18 and over.

2.3 Categories of Abuse

For the purposes of this Policy, abuse is classified into the following 7 categories:

. Physical – include hitting, slapping, pushing, kicking;

. Sexual – can include rape, sexual assault, sexual acts to which the person has not consented;

.Psychological/Emotional – can include humiliation, threats, harassment, coercion, blaming;

. Sectarian – can include verbal abuse, inappropriate songs and banners etc;

. Financial – can include theft, misuse of property, finances or benefits

. Neglect (other than self-neglect) can include withholding necessities of life, care need;

. Discrimination – can include racism, sexism, slurs, discrimination based upon disabilities etc

2.4 Symptoms/Indicators of Abuse:

Staff and Volunteers will receive appropriate training in the detection of abuse through symptoms, indicators and behaviour. For the purpose of this policy these indicators are summarised as follows:

2.4.1 Physical Abuse

. bruises

. injuries inconsistent with explanations offered

. clusters of injuries

. burns and scalds – particularly cigarette bums

. weight loss

. dehydration

. nervous/fearful watchfulness; fear of physical contact

2.4.2 Sexual Abuse

. scratching / soreness / pain around the genital areas

. discomfort when sitting or walking

. pregnancy when unable to consent

2.4.3 Psychological/emotional abuse

. unwarranted fear of people and places

. distrust of people

. depression

. emotional withdrawal

. high levels of anxiety

2.4.4 Sectarian abuse

. inappropriate flags, emblems and symbols

. distrust /tearfulness of ministers of religion

. slurs and offensive remarks regarding religious beliefs

. emotional withdrawal

2.4.5 Financial abuse

. sudden loss of cash or earnings

. inability to afford basic service when the person is known to have financial means

. theft of personal property

. missing personal property (jewellery, cash etc)

. third party cashing benefits which do not appear to benefit service user

. fraud involving wills, property and other assets

2.4.6 Neglect

. persistent noticeable weight loss / emaciation / malnutrition

. poor personal care

. inadequate/inappropriate clothing

2.4.7 Discrimination

. evidence of racism

. evidence of sexism

. evidence of ageism

. slurs and offensive remarks regarding ethnic origin, religion, culture, sex and age

. discriminatory practices based upon the person’s disabilities

2.5 Action to be taken in the event of alleged /suspected Abuse:

2.5.1 Any staff member or volunteer with concerns regarding possible abuse of a

vulnerable adult must report the matter directly to their line manager in accordance with whistle blowing policy.

2.5.2 A person at Senior Management level will be appointed as the key contact within the organisation with direct responsibility for coordinating alleged or suspected incidences of abuse and dealing with personnel issues.

2.5.3 The appointed person will be responsible for reporting any allegations of abuse to the appropriate organisation.

2.5.4 If the allegations/suspicions of abuse relate to a contracted service using the Centre then it is assumed that once reported by the appointed person the matter will be investigated by the appropriate organisation according to their own policy and procedures. The appointed person will liaise closely with the statutory agencies.

2.5.5 The appointed person and Management Committee representative will be

responsible for dealing with any staffing issues in relation to the investigation involving the Organisations Disciplinary and Grievance procedures as necessary.

Action may be of two types:

. Corrective Action – action to be taken against perpetrators involved in confirmed incidents of abuse, and the discreet and sensitive handling of the abused person;

Preventive Action – strategies to be implemented with the objective of halting further abuse.

2.5.6 The appointed person and or Management Committee representative has a duty of care under the Protection of Vulnerable Adults (POVA) to refer to the Secretary of State any person considered to be unsuitable to work with vulnerable adults for inclusion on the register of such individuals.

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